Acceptance of Terms, Returns & Warranty Agreement
Last Updated: May 29, 2026
By accessing this website, placing an order, submitting prescription information, requesting services, or using products provided by RDME5 Eyewear and RDME5, LLC, you acknowledge that you have read, understood, and agreed to the following policies and conditions.
Customer Agreement
By continuing to use this website or placing an order, you agree to comply with all applicable policies, procedures, and conditions posted on this website, including our:
Prescription & Custom Optical Products
Prescription eyewear and optical lenses are custom-made products based on customer-provided prescription information, measurements, frame selection, and lens options.
Customers are responsible for providing accurate prescription information and measurements.
RDME5 Eyewear reserves the right to request prescription verification, additional measurements, clarification, or order confirmation before processing any order.
Customer’s Own Frame
Customers using their own frame for lens replacement services acknowledge that certain frames may not be suitable for new prescription lenses due to age, brittleness, wear, previous repairs, hidden stress fractures, or structural weakness.
RDME5 Eyewear is not responsible for frame breakage or damage related to normal handling, edging, mounting, shipping, or adjustment involving customer-provided frames.
Returns, Refunds & Warranty
Due to the custom nature of prescription lenses and eyewear, certain products may not qualify for refunds once processing or manufacturing has started.
Returns, refunds, exchanges, restyles, prescription changes, remakes, and warranty requests are subject to inspection and approval.
Non-prescription items may qualify for return if unused, undamaged, and returned in original packaging.
Warranty coverage, if applicable, is limited to manufacturing defects and does not cover misuse, accidental damage, neglect, unauthorized repairs, or normal wear and tear.
Customers must report shipping damage or order issues within a reasonable period after delivery.
Privacy & Data Use
By using this website, you consent to the collection and use of information according to our Privacy Policy.
Customer information, including prescription information, is handled in accordance with applicable privacy practices and business operations.
Limitation of Liability
RDME5 Eyewear and RDME5, LLC are not liable for indirect, incidental, or consequential damages arising from the use of this website, eyewear products, customer-provided prescriptions, or related services.
Contact Information
RDME5 Eyewear
RDME5, LLC
4220 S. Maryland Pkwy. Ste. 200
Las Vegas, NV 89119
Mailing Address Only / By Appointment Only
Email: [email protected]
Website: RDME5.com