POF — Patient’s Own Frame Instructions

Before sending your own frame, please make sure the frame is in good condition with no cracks, loose screws, missing parts, or signs of weakness. We will inspect the frame when it arrives, but patients send their own frames at their own risk because older or worn frames may break during lens removal, lens insertion, adjustment, or shipping. Please include your current prescription, pupillary distance if available, your order number, full name, phone number, and any special instructions inside the package. If possible, also include the frame measurements or a clear photo of the numbers printed inside the frame. For best accuracy, measure the lens width, bridge, lens height, temple length, and ED measurement, which is the longest diagonal measurement across the lens. Pack the frame securely in a hard case or protective box before shipping. Once we receive your frame, we will review it and contact you if there are any concerns before continuing with your order. Thank you for trusting us with your vision.