Returns, Refunds, Restyle, Warranty & Limitations Policy

Effective Date: August 6, 2026

At RDME5 Eyewear, customer satisfaction is important to us. We are committed to providing quality eyewear products and professional service. If you experience a concern with your order, we will work with you to review the issue and determine an appropriate resolution.

30-Day Return, Exchange, Refund & Restyle Policy

Customers may request a return, exchange, refund, restyle, or prescription review within 30 days after delivery.

If you are dissatisfied with your lenses or experience difficulty adapting to your prescription, please contact RDME5 Eyewear within this 30-day period.

Eligible resolutions, when approved, may include:

• Lens remake or replacement

• Restyle

• Exchange

• Refund, when applicable

All requests are subject to review and approval by RDME5 Eyewear.

Doctor Prescription Change

If your eye care provider changes your prescription within 30 days after delivery, RDME5 Eyewear will review your order for an eligible prescription remake.

A copy of the new prescription from your licensed eye care provider may be required before any remake or replacement is approved.

Customers are responsible for providing accurate prescription information, measurements, contact information, and order details at the time of purchase.

60-Day Limited Warranty

RDME5 Eyewear provides a limited 60-day warranty from the date of delivery covering eligible manufacturer defects, lens workmanship, and order-processing errors.

This limited warranty does not cover:

• Accidental damage

• Misuse, abuse, or improper care

• Normal wear and tear

• Scratches caused during normal use

• Damage occurring after delivery

• Lost or stolen items

• Prescription changes unrelated to RDME5 Eyewear’s processing

• Unauthorized repairs or alterations

• The condition, strength, or durability of customer-owned frames

Customer-Owned Frames

Customers may provide their own frame for lens replacement. While RDME5 Eyewear handles every frame with care, previously used frames may have weakened due to age, prior adjustments, material fatigue, or normal wear.

Because these conditions cannot be determined in advance, customers accept the risk that a frame may crack, break, or become damaged during normal lens installation or adjustment. RDME5 Eyewear cannot guarantee the structural integrity of customer-owned frames and is not responsible for damage resulting from the condition of the frame.

Shipping

Shipping charges are generally non-refundable unless the return or replacement results from an approved warranty claim or an error made by RDME5 Eyewear.

Customers may be responsible for return shipping costs unless otherwise approved.

Limitation of Liability

RDME5 Eyewear provides its website, products, and services on an “as available” basis. Although we strive to provide accurate information and dependable service, we cannot guarantee uninterrupted website access, product availability, or error-free operation.

To the fullest extent permitted by law, RDME5 Eyewear shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to:

• Website or technical issues

• Incorrect or incomplete information provided by the customer

• Expired, inaccurate, or incorrect prescriptions submitted by the customer

• Laboratory, supplier, manufacturer, shipping, or third-party delays

• Customer-owned frame conditions or failures

RDME5 Eyewear’s total liability for any approved claim shall not exceed the amount paid by the customer for the specific product or service involved.

Questions or Warranty Claims

If you have questions regarding this policy or need assistance with a return, restyle, exchange, refund, or warranty claim, please contact:

RDME5 Eyewear
Email: [email protected]
Phone/Text: (702) 500-1520

This policy is governed by the laws of the State of Nevada.