Request Return

Prescription Lens Return Form
Thank you for choosing RDME5 Eyewear. If you need to request a return or exchange, please complete the form below with as much detail as possible. We will review your request in accordance with our Return & Exchange Policy and respond promptly with the next steps.

Order Number

This Return Request Form is used to request a return, exchange, prescription remake, warranty review, or order-related assistance. All requests are reviewed individually and are subject to inspection, approval, and applicable RDME5 Eyewear policies.

Name

First

Last

Confirm Email

Telephone number

Request Type

Reason for Request

Please describe the issue with your order.

File Upload

Drag & Drop Files, Choose Files to Upload

Please upload clear photos or supporting documents related to your request, such as frame damage, lens concerns, shipping damage, or a copy of an updated prescription if applicable. Accepted file types: PDF, JPG, JPEG, and PNG. Maximum file size: 10 MB each. You may upload up to 2 files.

Refund or Exchange Options

💰 Refund or Exchange Options Refunds are not automatic. Once a returned item is received, RDME5 Eyewear will inspect the item and review the request. If approved, the refund amount, exchange, remake, or store credit will be determined based on the product condition, reason for return, applicable policies, shipping costs, and any non-refundable or custom-made items.

Need Help

🩵 RDME5 Commitment Need Help? We value your trust and strive to make every purchase a clear and confident experience — because you deserve to see the world clearly. If you have any questions about your return, email us at: 📧 [email protected] Call 1-702-500-1520 We’ll assist you as quickly as possible.

Request Help Email

Message

Policy Acknowledgment

I confirm that I have reviewed and agree to RDME5 Eyewear’s Privacy Policy, Terms & Conditions, and Returns & Refund Policy before submitting this refund request.