Terms & Conditions

Effective Date: Sept. 11, 2026
Business Name: RDME5, LLC / RDME5 Eyewear
Website: RDME5.com

1. Introduction

Welcome to RDME5 Eyewear. By accessing this website, placing an order, uploading a prescription, creating an account, or using our services, you agree to these Terms & Conditions.

RDME5 Eyewear provides online and mobile optical eyewear services. We do not provide eye examinations, medical diagnosis, or medical treatment.

2. Electronic Communication

By using this website or communicating with us electronically, you agree that RDME5 Eyewear may communicate with you through email, website notifications, text messages, forms, or other electronic methods.

Electronic communications satisfy legal communication requirements to the extent permitted by law.

3. Registration and Account Responsibility

Customers may create an account through this website.

Customers are responsible for maintaining the confidentiality of account information, usernames, and passwords. Customers agree to provide accurate and current information and are responsible for activities occurring under their account.

RDME5 Eyewear reserves the right to suspend or terminate accounts if misuse, fraud, or unauthorized activity is suspected.

4. Prescription Requirement

Customers must provide a valid and accurate eyeglass prescription from a licensed eye care provider before prescription eyewear can be processed.

Customers are responsible for ensuring all prescription information submitted is current, complete, and accurate.

RDME5 Eyewear reserves the right to request prescription verification when necessary.

5. Orders and Payments

All orders are subject to review and approval. RDME5 Eyewear reserves the right to refuse, cancel, or delay any order if prescription information is incomplete, inaccurate, expired, or if a product or service cannot be properly fulfilled.

Payment must be completed before order processing unless otherwise approved.

Prices, taxes, shipping fees, promotions, and product availability may change without notice.

6. Patient’s Own Frame

Customers may request new lenses using their own frame.

By submitting a customer-owned frame, the customer understands and accepts that frames may be worn, fragile, discontinued, or unsuitable for new lens installation.

RDME5 Eyewear will handle all frames with care; however, we are not responsible for frame damage caused by age, hidden stress fractures, brittleness, previous repairs, normal wear, or frame condition during the lens installation process.

7. Shipping and Delivery

Shipping and delivery times are estimates only and may vary due to lab processing, prescription verification, inventory availability, weather conditions, shipping carrier delays, or circumstances beyond our control.

RDME5 Eyewear is not responsible for delays caused by incorrect customer information or third-party shipping carriers.

8. Returns, Refunds, and Warranty

Because prescription lenses are custom-made, orders may not be canceled, returned, or refunded once production has begun.

30-Day Return, Refund, Restyle & Prescription Change

Within 30 days of delivery, customers may request:

• Return
• Refund, when applicable
• One-time restyle
• Prescription lens remake due to an updated prescription from their eye doctor

Prescription change requests require a copy of the updated prescription. Additional measurements may be requested when necessary.

All requests are subject to review and approval.

60-Day Limited Warranty

RDME5 Eyewear provides a 60-day limited warranty against manufacturing defects in materials or workmanship, beginning on the date your order is marked as delivered.

The warranty does not cover accidental damage, misuse, improper handling, unauthorized repairs, scratches from normal wear, loss, theft, customer-owned frame failure, or normal wear and tear.

Return Shipping

If the issue is due to our error or a manufacturing defect, return shipping may be covered by RDME5 Eyewear.

For approved restyles, returns, or non-defect claims, the customer is generally responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error or a confirmed manufacturing defect.

9. Responsible Website Use

Users agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

Users may not:

• misuse the website,

• interfere with website security,

• attempt unauthorized access,

• distribute malicious software,

• submit false information,

• or engage in unlawful or harmful activities.

RDME5 Eyewear reserves the right to restrict or terminate website access for violations of these Terms.

10. Intellectual Property

All website content, including logos, graphics, text, product descriptions, videos, downloadable materials, images, website design, and other content remain the property of RDME5 Eyewear unless otherwise stated.

Content may not be copied, reproduced, distributed, modified, or used without written permission.

11. Third-Party Services and Property

This website may contain links or services provided by third parties, including payment processors, shipping providers, hosting companies, analytics services, social media platforms, or external websites.

RDME5 Eyewear is not responsible for the content, services, privacy practices, availability, or policies of third-party companies or websites.

12. Idea Submission

Unsolicited ideas, suggestions, concepts, feedback, or materials submitted to RDME5 Eyewear may be used without compensation or obligation unless otherwise agreed in writing.

13. Privacy

At RDME5, we respect your privacy and are committed to protecting your personal information.

Information We Collect
We may collect personal information including your name, email address, shipping address, billing information, and phone number when you place an order or contact us.

How We Use Your Information
We use your information to:
– Process and fulfill orders
– Provide customer support
– Improve our website and services
– Send order updates and important communications

Payment Information
Payments are processed securely through third-party payment providers. We do not store your full payment card information on our servers.

Cookies
Our website may use cookies to improve your browsing experience and analyze website traffic.

Third-Party Services
We may use trusted third-party services such as payment processors, shipping providers, analytics tools, and email services to operate our business.

Data Protection
We take reasonable security measures to protect your personal information.

Your Rights
You may request access, correction, or deletion of your personal information by contacting us.

Contact Information
If you have questions about this Privacy Policy, please contact us through our website contact form.

Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page.

14. Returns, Refunds, Warranty & Limitations

At RDME5 Eyewear, customer satisfaction is important to us. We are committed to providing quality eyewear and working with our customers to resolve concerns fairly and professionally.

30-Day Return, Refund, Restyle & Prescription Change

Within 30 days of delivery, you may request:

• Return
• Refund, when applicable
• One-time restyle
• Prescription lens remake due to an updated prescription from your eye doctor

Prescription change requests require a copy of the updated prescription. Additional measurements may be requested when necessary.

All requests are reviewed individually and are subject to approval.

60-Day Limited Warranty

RDME5 Eyewear provides a 60-day limited warranty against manufacturing defects in materials or workmanship, beginning on the date your order is marked as delivered.

This warranty does not cover:

• Accidental damage
• Misuse or improper handling
• Unauthorized repairs or adjustments
• Scratches from normal use
• Loss or theft
• Normal wear and tear
• Damage caused by the condition, age, or previous repairs of customer-owned frames

Customer-Owned Frames

Customers who provide their own frames acknowledge that previously worn frames may become brittle or weakened due to age, wear, hidden stress fractures, previous repairs, or normal use.

Although RDME5 Eyewear handles every frame with reasonable care, we cannot guarantee against breakage resulting from the existing condition of customer-owned frames.

Return Shipping

If the issue results from our error or a manufacturing defect, return shipping may be covered by RDME5 Eyewear.

For approved restyles, returns, or non-defect claims, customers are generally responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error or a confirmed manufacturing defect.

Limitation of Liability

RDME5 Eyewear provides its website, products, and services on an “as available” basis. While we strive to provide accurate information and quality products, we cannot guarantee uninterrupted website availability or error-free operation.

To the fullest extent permitted by law, RDME5 Eyewear shall not be liable for indirect, incidental, special, or consequential damages arising from:

• Incorrect or incomplete information provided by the customer
• Invalid, expired, or inaccurate prescriptions
• Delays caused by laboratories, shipping carriers, suppliers, or events beyond our control
• Damage to customer-owned frames resulting from their age, condition, hidden defects, or previous repairs

RDME5 Eyewear’s total liability for any approved claim shall not exceed the amount paid by the customer for the affected product or service.

15. Legal Compliance

Customers agree to use this website and services in compliance with applicable local, state, and federal laws and regulations.

16. Assignment

Customers may not transfer or assign their rights or obligations under these Terms & Conditions without written consent from RDME5 Eyewear.

17. Breaches of Terms

RDME5 Eyewear reserves the right to suspend, restrict, terminate website access, cancel orders, or refuse service if these Terms & Conditions are violated.

18. Force Majeure

RDME5 Eyewear shall not be liable for delays or failure to perform due to events beyond reasonable control, including natural disasters, supply shortages, internet outages, labor shortages, shipping disruptions, government actions, or other unforeseen events.

19. Indemnification

You agree to indemnify and hold harmless RDME5 Eyewear, its owners, affiliates, employees, contractors, and service providers from claims, damages, liabilities, expenses, or legal fees arising from:

• misuse of this website,

• violation of these Terms,

• inaccurate information submitted by customers,

• or unlawful activities connected to website use.

20. Waiver

Failure by RDME5 Eyewear to enforce any provision of these Terms & Conditions shall not constitute a waiver of any rights.

21. Entire Agreement

These Terms & Conditions, together with the Privacy Policy and related policies posted on this website, constitute the entire agreement between the customer and RDME5 Eyewear regarding website use and services.

22. Updating These Terms

RDME5 Eyewear may update these Terms & Conditions at any time without prior notice. Updated versions will be posted on this page with the revised effective date.

Continued use of this website constitutes acceptance of any updates.

23. Choice of Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of the State of Nevada and applicable United States laws.

Any disputes arising from the use of this website or services shall be subject to the jurisdiction of the courts located in Nevada, United States.

 24. Do Not Sell or Share My Personal Information

RDME5 Eyewear, we respect your privacy and are committed to protecting your personal information.

Our Commitment

RDME5 Eyewear does not sell or share your personal information for monetary compensation or for cross-context behavioral advertising. We collect only the information necessary to provide our products and services and to communicate with you regarding your orders and requests.

Information We May Collect

Depending on the services you use, we may collect:

• Name

• Billing and shipping address

• Email address

• Telephone number

• Prescription information you voluntarily provide

• Payment and transaction information (processed securely by our payment provider)

• Information submitted through our contact forms or order requests

• Technical information such as IP address, browser type, device information, and cookies used to improve website performance

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Verify and communicate about prescriptions

• Respond to inquiries and customer service requests

• Schedule appointments or home visits when requested

• Improve our website and services

• Comply with legal and regulatory requirements

No Sale or Sharing of Personal Information

RDME5 Eyewear does not:

• Sell your personal information to third parties.

• Share your personal information for targeted advertising.

• Exchange customer information for monetary or other valuable consideration.

If our business practices change in the future, this page and our Privacy Policy will be updated accordingly.

Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Request access to the personal information we maintain about you.

• Request correction of inaccurate information.

• Request deletion of personal information, subject to applicable legal exceptions.

• Request information about how your personal information is collected and used.

To exercise these rights, please contact us using the information below.

Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and improve functionality. These technologies are not used to sell or share your personal information.

You can manage your cookie preferences through your browser settings.

25. Contact Information

• RDME5. LLC
• Rosela Dotson

2725 S. Nellis Blvd. Unit 2174 Blg 28
Las Vegas, NV 89121
Mailing Address Only / By Appointment Only

Email: [email protected]
Website: RDME5.com

Website: https://www.rdme5.com

Call 1-702-500-1520 

Last Updated: Sept. 11, 2026

RDME5 Eyewear reserves the right to update this notice from time to time to reflect changes in our business practices or applicable laws. Any updates will be posted on this page with a revised “Last Updated” date.